Your Views on Online Council Accounts

Introduction

We value your feedback as a registered user of one or more Leeds City Council online accounts. Your insights will help shape upcoming improvements to our online services.

Thank you for your time and input.

Customer Transformation Programme Team, Leeds City Council

Instructions

This survey takes about 5 to 10 minutes. The last day that you can respond is Friday 20th February 2026.

All responses are confidential and will not be linked to you personally.

If you need to speak to someone about this survey then please email userresearch@leeds.gov.uk.

Privacy notice (data protection)

The information provided will be used by Leeds City Council (as data controller) to inform the programme of improvements we are planning to the council’s online accounts. We will keep your information safe and secure in line with UK data protection law. Your data will be processed by the relevant teams within Leeds City Council. Our software supplier, SmartSurvey Ltd, will also process your data on our behalf but will never use these for its own purposes.

Further information regarding how the council processes your personal data, including your rights and contact details for our Data Protection Officer, can be found on our website.

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