Online Accounts - Login and Notification Preferences Survey

Introduction

As part of the Customer Transformation Programme (CTP), Leeds City Council (LCC) would like to know more about how people sign in to online accounts and how they receive updates.

Your answers will help us design a Customer Portal with a login and notification experience that works for different needs and preferences.

The questions in this survey are about any online accounts, not just LCC online accounts.

Instructions

It should take you about 7 to 10 minutes to answer all the questions. The last day that you can respond is Friday 19th June 2026.

If you need to speak to someone about this survey then please email Digital Transformation User Research at UserResearch@Leeds.gov.uk.

Privacy notice (data protection)

The information provided will be used by Leeds City Council (as data controller) to understand how you search the internet and use online directories to find the services you need. We will keep your information safe and secure in line with UK data protection law. Your data will be processed by the relevant teams within Leeds City Council. 
  
Further information regarding how the council processes your personal data, including your rights and contact details for our Data Protection Officer, can be found on our website.
 
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